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Shipping Policy

  • Free

    Free shipping

  • 24H

    Processed within 24 hours

  • 6-12

    Received in 3-6 business days

All Products Protected By No Worries Guarantee!

We are committed to offer you No Worries Guarantee of all filter purchases!

  • Best Value Guarantee - Waterdrop ensures you find the filter you want with the same quality as the OEM at a rather affordable price. Our products are of the highest quality at the best value, and we back that up with our exclusive Best Value Guarantee.
  • Premium Filtration Guarantee - With our advanced technology, all our products are tested and certified by NSF International against NSF/ANSI Standard 42 for the absorption of chlorine taste and odor and particulates. Our filters remove harmful contaminants while retaining minerals beneficial to health in your water. (Customized filters satisfy your different demands.)
  • Timely Customer Service Guarantee - If you have any concerns on filter installation, application or any doubts you want to clarify, do not hesitate to e-mail us at Our Customer Service team is always ready to help in any circumstances.
  • Professional Help Guarantee - Experts who have years of experiences stacked our Customer Service team. If you have questions about technology, water safety or even wonder about what’s in your water, please feel free to reach out for help.

If you have any problems, our professional customer service team will be happy to help! contact us at or call 1-888-352-3558.

In the unlikely event that your filter doesn’t fit or you find it unsatisfactory, please contact us. See our Return Policy page for details.