888-352-3558

Shipping Policy

  • Free shipping over $25

  • Processed within 24 hours

  • Received in 3-6 business days

Privacy Policy

TWe guarantee that your personal information is only used to fill your order, to contact you if we have questions regarding your order, and to send order confirmation & shipment tracking numbers. Your information is never sold, rented, or shared.

Our privacy policy is for better serving those who concern over how their ‘Personally Identifiable Information’ (PII) is being used online, which is of vital importance to identify, locate or contact an individual. So, please read our privacy policy carefully on how we collect, use and protect your personal information.

What kind of information we collect:
We may collect the following information:
  • name
  • email address
  • contact information including phone number
  • demographic information such as shipping address
  • other information relevant to customer surveys and/or offers

When logging in our website, you need to enter your name and email address. When ordering our product, you need to submit your shipping address and contact information for completing your order.

What we do with the information we collect:
We use your information only to understand your needs and provide you with a better service, in particular for the following reasons:
  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may contact you in case there are some questions on your order.

Your personal information will never be used for any purpose including posting, selling or renting.

How is your information protected?

This privacy policy illustrates how Waterdrop, a branded company in water filter industry, treats your personal information that you submit through this website as our precious property. Your information is protected through secured network and only a limited number of people have special access to your personal information. Your name and address is only printed on your packing slip and shipping label. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please rest assured that all transactions are under control of a gateway provider.

If you have any questions about the Privacy Policy, please feel free to email us at service@ecolifefilter.com or call 1-888-352-3558.