Warranty - Protect your every order
* If you have any questions, please call our toll-free number 1-888-352-3558 (8am-5pm PST M-F).
The warranty of Waterdrop Reverse Osmosis Filtration System covers defects in materials and workmanship from the original date of purchase. During the warranty period, we will replace or repair any part which is deemed to be defective, if product has not been subjected to tampering, alteration, lack of regular maintenance or improper use after delivery. The cost of repair or replacement under those excluded circumstances shall be borne by the consumer. This Limited Warranty does not cover the following items: filters and all other parts or components that require regular replacement as a result of ordinary usage. This Limited Warranty only applies if the system is installed, used, and maintained in compliance with all instructions and requirements enclosed with the system.
This Limited Warranty shall only be valid if:
1. The system is to be used with municipal water only;
*You would not be able to enjoy the product warranty if you use well water as the source and the following problems occur: the slowdown of purified waterflow, the slowdown or shutdown of waste water, the rise of TDS reading, the continous waste water after faucet shutdown, the system generates no water, the stange taste of water, the exceeded amount of impurities...etc.
*If the problem is irrelevant to well water as the source, for example, the malfunction of the faucet, you can surely enjoy our warranty.
2. Feed water pressure is no less than 14.5 PSI and no longer than 87 PSI;
3. Feed water temperature must be no less than 41°F and no more than 100 °F;
4. Feed water must have a pH between 6.5 and 8.5;
5. Turbidity must be less than 1.0 NTU.
Any information or suggestion by Waterdrop with respect to the Product concerning applications, specifications or standards is provided solely for your convenient reference. The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. The manufacturer assumes no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation on our behalf. You must verify and test the suitability of any information with respect to the Product for your specific application.
This Limited Warranty shall be void if:
1. Cartridge filters are not replaced on the recommended maintenance schedule;
2. The product is purchased from someone other than Waterdrop or Waterdrop’s authorized dealers as Waterdrop cannot verify or guarantee the integrity or authenticity of the Product.
Waterdrop’s sole obligation under this warranty shall be repair or replacement of a nonconforming product or parts of this product, or at Waterdrop’s option, return of the product and a refund of the purchase price. Our obligation does not include the cost of transportation. We are not responsible for damage in transit, and claims for such damage should be presented to the carrier by the customer.
The warranties set forth herein are the only warranties made by Waterdrop with respect to the product. Waterdrop makes no warranties, expressed or implied, including, but not limited to, any warranties of fitness or merchantability, except as expressly set forth above.
NOTE: IN CASE SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, YOU MAY CHOOSE TO RETURN THE SYSTEM. IF YOU CHOOSE TO KEEP IT. YOU AGREE THAT THE ABOVE LIMITATIONS STILL APPLY TO YOU.
Warranty Registration
Please visit our website www.water-filter.com and go to the “Warranty Registration” tab to register your product for the warranty.
We offer a 1-year manufacturer warranty, and lifetime tech support for all our products. Please be sure to fill in the order information upon registration of your system. For any questions and concerns about the product, please feel free to call or email us. Your satisfaction is our top priority!
If you are happy with our products and service, please share with your friends or share on Amazon. We will highly appreciate your voice and support. Thank you!
How to Contact Us
Tel: 1-888-352-3558 Mon-Fri 8:00 AM-5:00 PM (PST)
Email: service@water-filter.com
This Limited Warranty shall only be valid if:
1. The system is to be used with municipal water only;
*You would not be able to enjoy the product warranty if you use well water as the source and the following problems occur: the slowdown of purified waterflow, the slowdown or shutdown of waste water, the rise of TDS reading, the continous waste water after faucet shutdown, the system generates no water, the stange taste of water, the exceeded amount of impurities...etc.
*If the problem is irrelevant to well water as the source, for example, the malfunction of the faucet, you can surely enjoy our warranty.
2. Feed water pressure is no less than 14.5 PSI and no longer than 87 PSI;
3. Feed water temperature must be no less than 41°F and no more than 100 °F;
4. Feed water must have a pH between 6.5 and 8.5;
5. Turbidity must be less than 1.0 NTU.
Any information or suggestion by Waterdrop with respect to the Product concerning applications, specifications or standards is provided solely for your convenient reference. The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. The manufacturer assumes no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation on our behalf. You must verify and test the suitability of any information with respect to the Product for your specific application.
This Limited Warranty shall be void if:
1. Cartridge filters are not replaced on the recommended maintenance schedule;
2. The product is purchased from someone other than Waterdrop or Waterdrop’s authorized dealers as Waterdrop cannot verify or guarantee the integrity or authenticity of the Product.
Waterdrop’s sole obligation under this warranty shall be repair or replacement of a nonconforming product or parts of this product, or at Waterdrop’s option, return of the product and a refund of the purchase price. Our obligation does not include the cost of transportation. We are not responsible for damage in transit, and claims for such damage should be presented to the carrier by the customer.
The warranties set forth herein are the only warranties made by Waterdrop with respect to the product. Waterdrop makes no warranties, expressed or implied, including, but not limited to, any warranties of fitness or merchantability, except as expressly set forth above.
NOTE: IN CASE SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, YOU MAY CHOOSE TO RETURN THE SYSTEM. IF YOU CHOOSE TO KEEP IT. YOU AGREE THAT THE ABOVE LIMITATIONS STILL APPLY TO YOU.
Warranty Registration
Please visit our website www.water-filter.com and go to the “Warranty Registration” tab to register your product for the warranty.
We offer a 1-year manufacturer warranty, and lifetime tech support for all our products. Please be sure to fill in the order information upon registration of your system. For any questions and concerns about the product, please feel free to call or email us. Your satisfaction is our top priority!
If you are happy with our products and service, please share with your friends or share on Amazon. We will highly appreciate your voice and support. Thank you!
How to Contact Us
Tel: 1-888-352-3558 Mon-Fri 8:00 AM-5:00 PM (PST)
Email: service@water-filter.com